Golf Reservations Executive (Full-Time or Part-Time)

Stoke by Nayland Resort is an award-winning company, looking for someone to join the Commercial team as a Reservationist with a focus on golf.

Reporting to the Head of Sales, you will be responsible for golf sales and reservations within the Resort. We are looking for a pragmatic individual who can build guest relationships and keep calm in a fast-paced environment.

The successful candidate will:

• Contribute to achieving the Golf Breaks sales budget.
• Produce regular Golf business forecasts and sales reports.
• Meet clients, as requested, to discuss arrangements and invite clients to view facilities.
• Liaise with third-party agencies to coordinate bookings and identify sales opportunities.
• Be the first point of contact for all Golf Break enquiries.
• Liaise with the Revenue Manager to set up Golf Break rate plans.
• Work closely with all departments to maximise service opportunities.
• Identify and report on business opportunities in target markets.
• Make feedback calls post-event for possible rebooking.
• Deliver against Key Performance Indicators.
• Work towards achieving the overall sales budget with the Commercial team.

The ideal candidate will have:

• Great communication skills
• Be customer focused
• Great attention to detail
• A head for figures and the ability to accurately document costings
• A pragmatic approach to their work
• Problem-solving skills
• The ability to work to clear deadlines
• Previous experience in a hospitality environment is preferred
• Previous golf knowledge is not required

The starting salary of £24,500 is based on working 40 hours per week across 7 days on a rota basis. Part time working hours may be considered on a pro-rated salary.

Stoke by Nayland Resort is part of the family-owned Boxford Group, which has been established for over 80 years. Due to our location, nestled in the Dedham Vale Area of Outstanding Natural Beauty (AONB), having your own transport is essential.

Due to a high volume of applications, unfortunately, we’re unable to respond to everyone. If you have not received a response within 7 working days, you have not been successful on this occasion.

Thank you for taking the time to apply, and please keep checking our careers page for more exciting opportunities to work with us.