COVID Promise

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Book Direct for the Best Prices

Our COVID promise to you

  • Fully refundable bookings up to 31st March 2022 if the hotel is closed due to COVID
  • Applies to new bookings made after 14th Oct 2020
  • 10% resort credit to spend on retained money for rescheduled bookings
  • Helping to support the UK tourist industry
  • Peace of mind for your purchase
  • Terms and conditions apply

Find out more

Why Book Direct Icon Our COVID promise Why Book Direct Close Icon

Our COVID promise to you

  • Fully refundable bookings up to 31st March 2022 if the hotel is closed due to COVID
  • Applies to new bookings made after 14th Oct 2020
  • 10% resort credit to spend on retained money for rescheduled bookings
  • Helping to support the UK tourist industry
  • Peace of mind for your purchase
  • Terms and conditions apply

Find out more

Our COVID promise to you

COVID has had an unprecedented impact on the hotel and hospitality industry.

We would like to show our commitment to you, our customers and give you peace of mind in times of uncertainty.

We have created the COVID promise to inform you about how bookings are taken, paid for and rescheduled amongst Government regulations.

Find out more about this in the terms and conditions below:

  • Applies to new bookings made after 14th Oct 2020 up to 31st March 2022.
  • Applies to bookings made more than 7 days from date of arrival where Government restrictions mean that the hotel has had to close
  • Cancellation must be made in writing and received 7 days prior to your scheduled arrival date
  • Resort credit of 10%* is applied to your rescheduled booking to the amount of the monies retained at the time the hotel need to move your booking.

All cancellations must be put in writing to [email protected]

The COVID promise applies to Spa bookings, Golf bookings, Hotel & Lodge Bookings, Meeting, Weddings & Event bookings

*Resort credit is excluded from use for Pippin Store purchases.

Find out more about our COVID promise

Our COVID promise

Our COVID promise to you

Find out more

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