Why Book Direct Icon Our COVID promise Why Book Direct Close Icon

Our COVID promise to you

  • Fully refundable bookings up to 31st March 2022 if the hotel is closed due to COVID
  • Applies to new bookings made after 14th Oct 2020
  • 10% resort credit to spend on retained money for rescheduled bookings
  • Helping to support the UK tourist industry
  • Peace of mind for your purchase
  • Terms and conditions apply

Find out more

SBN

Stay safe

Important update:

The easing of Covid restrictions has been met with a mixture of feelings, which is why we want to communicate what it means for our guests from Monday 19th July.

  • Our restaurants will continue with table service.
  • The wearing of masks is optional for our guests, but we recommend wearing them in public areas around the resort.
  • Screens will remain in place at our reception and serving areas
  • We will be keeping hand sanitiser
  • The NHS track and trace QR check-in in still in place across the resort for our guests to use.

We will continue to make our resort as safe as possible for the comfort and enjoyment of our guests, and we look forward to seeing you soon!

Important Information to read before your visit

Please read the following sections below to understand how our enhanced strict hygiene protocols, measures in place and current restrictions throughout our resort, adhering to Government guidelines.

 

  • Hotel Guest Dining

      • Our restaurants will continue with table service.
      • Information on or restaurants, menus, opening times and online bookings can be made online for our restaurants.
      • We have indoor and heated outdoor dining spaces on offer
      • Our peak time for breakfast is between 09:30 am and 10:30 am. You may experience up to a 45-minute wait during these times. Our quieter time for breakfast is between 07:30 am and 08:30 am.
      • Our Room Service Menu is available 24-hours a day
  • Enhanced hygiene measures in our restaurants and bars

    • Advanced booking is available for restaurant visitors, with the exception of the Sports Bar
    • Our restaurants will continue with table service.
    • The wearing of masks is optional for our guests, but we recommend wearing them in public areas around the resort.
      Screens will remain in place in our serving areas
    • Guests will be allocated a table and receive table service
    • Face masks will be worn by our team
    • All of our staff on-site are undergoing daily temperature checks
    • Personal Protective Equipment will be used as required
    • Our chefs are socially distancing whilst preparing your food
    • We are continuing room service for those who prefer in-room dining
      It is a requirement by the UK Government that you strictly adhere to social distancing, rules and regulations
    Table signage for tables to be kept in position
    Socially distanced tables
  • Social distancing

    • We have reconfigured our hotel to adhere to social distancing guidelines
    • We are displaying social distancing measures on floor stickers, tables, equipment and in queuing areas
    • Our reception queuing areas are marked with floor stickers to help our guests maintain social distancing
    • We have equipped the resort with sanitiser stations for visitors to use including those at reception for use at check-in and check-out prior to approaching the reception desk
    • Additional social distancing information can be seen in the sections below
      May we remind you that it is a requirement by the UK Government that you strictly adhere to social distancing rules and regulations
    Floor stickers
    Floor stickers
  • Spa and leisure facilities

    All of our facilities are open.

    The wearing of masks is optional for our guests, but we recommend wearing them in public areas around the resort.

    Screens will remain in place at our reception and serving areas Peake Spa is open for treatments Book your treatments in advance online here.

    Spa Breaks, Spa Days have now resumed. Book your Spa Day or Spa Break here.

    All of our Spa experiences and treatments are covered by our COVID Promise until 31st March 2022.

    • To help you plan your visit to our Technogym, please read our Peake Fitness Guidelines here
    • To help you plan your visit to Peake Spa, please read our Spa Guidelines and current restrictions due to Government guidelines.
    • Temperature checks are in operation at Peake Spa reception and will be taken prior to entering the spa area
    • All of our staff on-site are undergoing daily temperature checks
    • For Hotel guests, please view our Pool Policy prior to arrival for full details on spa access, children’s swimming times and our lounger policy to ensure you understand the conditions of use.
    • We are currently restricting pool access to children under the age of 16 years old at all times. Saturdays and Sundays 8:00 am – 9:00 am and during school holidays, 7 days a week, 8:00 am – 9:00 am. Swimming slots are allocated on a first-come-first-served basis.
  • Pool Policy

    • For Hotel guests, please view our Pool Policy prior to arrival for full details on spa access, children’s swimming times and our lounger policy to ensure you understand the conditions of use.
  • Dining, drinking and socialising

    Updated Government Guidelines

    Our Sports bar and Lakes restaurant are now open for indoor and outdoor dining on our heated terraces.

    Track and Trace
    The NHS Track and Trace system in operation for all guests and visitors dining, drinking and socialising at the resort. Instructions are supplied on every table

    Restaurant information and menus
    Find out about our dining experiences and view our menus here.

    Outdoor dining

    Table Service

    Our restaurants will continue with table service.

    Booking in advance is not essential, but is advisable. Please call a member of our team on 01206 262836 should you wish to make a reservation.

  • Playing Golf

    Our golf course reopened on 29th March, adhering to government guidelines.

    Please see our up-to-date golf policy here and our golf information sheet here

    • We have a Track and Trace system in operation for all guests and visitors dining, drinking and socialising at the resort
  • Enhanced hygiene measures in our Hotel

    • We have introduced strict hygiene protocols with enhanced cleaning measures in place – 10 step cleaning programme
    • Key cards are sanitised prior to visitor contact
    • We will display room cleaning information in each room, detailing when the room was prepared for your visit
    • We have placed toilet seat seals in all of our bathrooms to demonstrate the cleanliness of WC facilities in your room
    • We are using bacteria defence sprays on door handles and surfaces in communal areas
    • We are using a sanitation solution in hotel rooms following check-out to remove germs, bacteria and viruses
    • Robes and slippers, where provided, are in sealed bags
    • All of our towels, robes and cloths are washed at a temperature of over 60 °C to kill off viruses
    • Tea and coffee facilities have been modified to adhere to our strict sanitation measures
    • Our rooms are sealed to prohibit entry after a room has been cleaned and sanitised
    • Following updated Government Guidelines, any guests arriving at the hotel will be required to wear a face-mask in all public area. Please could we ask you to bring a face mask with you to use for the duration of your stay
    • At present some soft furnishings in our rooms have been removed to ensure that we can maintain high levels of hygiene and sanitisation
    • Due to COVID and the health and safety of our guests and team, we are unable to carry out our regular housekeeping service during your stay. We have taken into account the length of our guest visits and have supplied our hotel rooms accordingly. Additional clean towel and tea/coffee replenishment can be requested by calling Reception
    • All of our staff on-site are undergoing daily temperature checks
      May we take this opportunity to remind you that it is a requirement by the UK Government that you strictly adhere to social distancing and the rule of six. Further, we request that guests refrain from entering other guest rooms.
    Rest Reassured toilet seat hygiene seals
    Rest Reassured TV remote hygiene strip
  • Enhanced hygiene measures in communal areas

    • Hand sanitisers are positioned outside all doors, restaurants, bars, hotel corridors and lift
    • Following updated Government Guidelines,
    • The wearing of masks is optional for our guests, but we recommend wearing them in public areas around the resort.
    • Screens will remain in place at our reception and serving areas
    • At the current time, we are unable to offer to look after luggage prior to check-in
  • Exploring local attractions and places of interest

    • To help you to explore our stunning Dedham Vale Area of Outstanding Natural Beauty we have published a wide range of things to see and do. Please visit our local attractions page and read our blogs for inspiration for your next visit.
    • Our chefs can create excellent packed lunches so that you can enjoy days out without the worry of looking for shops and cafes

During your stay please remember to:

Wash or sanitise your hands regularly

Keep your distance and follow our safety measures and guidelines

Help us to keep you, your fellow guests, and our team safe

We're good to go!

We are delighted to announce that we have received ‘Good to go’ certification.
‘Good To Go’ is a UK-wide industry-standard in partnership with Visit England and Visit Britain. It demonstrates that Stoke by Nayland Resort is adhering to Government and Public Health guidelines with hygiene protocols, social distancing and COVID-19 risk assessments in place for the safety of our guests, visitors, and team.

We are excited to reopen welcoming our guests and team back into a safe environment following our temporary closure.

Find out more about our COVID promise

Our COVID promise

Our COVID promise to you

Find out more

SbN

Sign Up to Our Newsletter

Sign up and we'll keep you up to date with all of our latest news and offers!