Housekeeping & Facilities Manager

Inspire & Lead

• Lead, coach and develop the housekeeping and facilities team to deliver exceptional service every day.
• Recruit, train and support team members, creating a positive and motivated working environment.
• Carry out regular performance reviews and provide ongoing coaching and development.
• Build strong relationships across departments to ensure smooth day-to-day operations.

Deliver Outstanding Standards

• Oversee all housekeeping operations across guest rooms, public areas, back-of-house and laundry.
• Ensure every area of the hotel consistently meets the highest standards of cleanliness and presentation.
• Carry out regular inspections and implement improvements where needed.
• Respond to guest feedback and resolve issues quickly and professionally.

Keep the Hotel Running Smoothly

• Support the Maintenance Manager in coordinating repairs and reactive maintenance to minimise disruption.
• Manage external contractors and service providers when required.
• Ensure full compliance with Health & Safety, COSHH, fire safety and environmental legislation.
• Develop and maintain housekeeping procedures, standards and best practices.

Drive Performance

• Plan staffing levels and schedules to maximise productivity.
• Manage departmental budgets and control costs without compromising quality.
• Oversee linen, uniforms, cleaning products and housekeeping inventory.
• Produce operational reports, maintain compliance records and monitor key performance indicators.

We're looking for someone who enjoys leading people, thrives in a fast-paced hospitality environment and takes genuine pride in maintaining exceptional standards.

You'll ideally have:

• Previous management experience in housekeeping, facilities or hotel operations.
• Strong leadership skills with the ability to motivate and inspire teams.
• Excellent organisational and problem-solving abilities.
• A solid understanding of Health & Safety legislation and compliance requirements.
• Experience managing budgets, stock and operational performance.
• Confidence using Microsoft Office and hotel management systems.

You'll make a real impact by delivering:

• Outstanding guest satisfaction scores.
• Excellent room and public area inspection results.
• High-performing, engaged housekeeping teams.
• Strong compliance and health & safety performance.
• Efficient budget management and operational excellence.

This is more than a housekeeping role - it's an opportunity to lead a department that shapes every guest's first impression and overall experience. If you're passionate about delivering exceptional standards, developing people, and making a visible impact every day, we'd love to hear from you.

• Discounted food and drink in our bars and restaurants
• Discounted hotel stays for yourself, friends and family
• Employee Assistance Programme
• Training and development opportunities
• Free on-site parking
• Discounted golf and leisure club membership