Night Receptionist/Porter
Department: Night Security Team
Closing date: Ongoing
Salary: Up to £12.00 per hour
Stoke by Nayland Resort is looking for an experienced Night Receptionist/Night Porter to join the team on a full-time basis.
This hands-on role would suit a motivated individual with a positive outlook and natural interest in learning new skills and being organised. You will be professional and friendly and always ready to provide our guests with a warm welcome. As the first and last point of contact with our guests, you must have a genuine warmth and passion for delivering hospitality and ensuring our guests receive an exceptional guest experience.
Job responsibilities:
Your role will include:
- Welcoming guests and processing check-in and check-out
- Providing information on hotel facilities and services, as well as the surrounding area
- Processing guest payments, invoices, departure bills and room charges
- Taking, modifying and processing room and restaurant reservations
- Running the Night Audit procedure
- Providing First Aid response
- Overseeing the safety and security of the building, staff and guests
- Developing and maintaining standards
- Evening and morning handover of tasks and checklists
- Monitoring CCTV
- Performing on-site checks and patrols
- Performing night cleaning duties and assisting housekeeping, where required
Qualifications or desired skills:
- Excellent IT and administrative skills
- Excellent communication skills
- A proactive individual with a positive approach to work
- First Aid qualified to 3-day or equivalent
- Experience working with a POS & PMS system
- Excellent organisational skills and a good eye for detail
- The ability to work alone and as part of a team
- Previous experience working on a hotel reception is preferred for this role
- Full UK driving license
SbN team benefits:
We offer our team members the following discounts and benefits:
- Discounted food and drink in our bars and restaurants
- Discounted hotel stays for yourself, friends and family
- Discounted golf and leisure club membership
- Employee Assistance Programme
- Training and development opportunities
- Free on-site parking
Additional information:
As part of the Nights team, you will be expected to work on a rota basis, including weekends and bank holidays. Due to our location, having your own transport is essential.
Terms & Conditions
Stoke by Nayland Resort is part of the family-owned Boxford Group, which has been established for over 80 years. Due to our location, nestled in the Dedham Vale Area of Outstanding Natural Beauty (AONB), having your own transport is essential.
Due to a high volume of applications, unfortunately, we’re unable to respond to everyone. If you have not received a response within 7 working days, you have not been successful on this occasion.
Thank you for taking the time to apply, and please keep checking our careers page for more exciting opportunities to work with us.
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Contact Details
T: 01206 262836
E: recruitment@stokebynayland.com
A: Stoke by Nayland Resort, Keepers Lane, Leavenheath, Colchester, Essex, CO6 4PZ