Wedding & Event Sales Executive

Sales & Business Development

• Respond promptly and professionally to wedding, event, conference and golf enquiries.
• Promote and sell the Resort's facilities, packages, products and services.
• Prepare accurate quotations, proposals and booking information for clients.
• Follow up enquiries effectively to maximise conversion and generate additional business.
• Meet prospective clients and conduct Resort viewings where required.
• Use upselling and cross-selling techniques to maximise sales opportunities.
• Maintain up to date knowledge of Resort packages, promotions and offers.
• Build strong relationships with couples, bookers, corporate clients and event organisers to encourage repeat business.
• Carry out post event contact to obtain feedback and identify future booking opportunities.
• Assist with the delivery of the Sales Strategy across weddings, events, conferences and golf.

Weddings & Events

• Coordinate weddings and events from the planning stages through to the event itself.
• Act as a key point of contact for couples and clients, providing reassurance and professional support throughout their journey.
• On the wedding day, coordinate proceedings through to the first dance, ensuring the couple and their guests receive an exceptional experience.
• Work closely with the Events Department and other Resort teams to ensure events run smoothly.
• Attend internal function and operations meetings to discuss upcoming business where required.
• Ensure effective handovers between Sales, Events and other departments.

Customer Experience

• Deliver a consistently professional, friendly and personalised service.
• Communicate effectively with guests and clients by telephone, email and in person.
• Manage customer feedback professionally and work towards positive outcomes.
• Resolve issues efficiently, minimising complaints and encouraging repeat business.
• Maintain excellent working relationships with guests, bookers and corporate customers.
• Follow the Resort's guest journey procedures and Standard Operating Procedures.
• Use the CRM system effectively to record, manage and track enquiries and maximise conversion opportunities.

Commercial & Financial

• Actively convert enquiries into confirmed business and maximise revenue opportunities.
• Work towards departmental sales and profit targets.
• Ensure bookings and billing information are accurate.
• Ensure discounts are applied in accordance with company procedures.
• Liaise with the Sales Manager regarding dip dates and availability.
• Ensure all financial and accounting aspects of bookings are dealt with accurately and promptly.

Teamwork

• Work closely with colleagues across all Resort departments to maximise service and sales opportunities.
• Support the wider Commercial and Events teams with daily tasks and operational requirements.
• Maintain clear and effective communication and handovers.
• Complete daily checklists and assigned tasks to the required standard.
• Attend team meetings, training and development sessions.
• Maintain a professional appearance in accordance with the Resort's dress code.
• Work collaboratively and courteously with colleagues at all times.

Compliance

• Understand and comply with your responsibilities under GDPR and data protection legislation.
• Follow the Resort's Health & Safety and Environmental Health requirements.
• Complete all required statutory and company training within the appropriate timescales.
• Ensure all work is carried out in accordance with relevant legislation, policies and procedures.

We are looking for someone who is:

• Confident, friendly and professional with excellent communication skills.
• Passionate about delivering outstanding customer service.
• Highly organised with excellent attention to detail.
• Comfortable working towards sales and revenue targets.
• Confident communicating with customers both face to face, by telephone and via email.
• Able to build strong and lasting relationships with clients.
• Proactive and enthusiastic, with a strong eye for sales opportunities.
• Able to remain calm and organised when managing multiple enquiries and events.
• A strong team player who enjoys working collaboratively across different departments.
• Flexible and willing to work evenings and weekends, as required to support weddings and events.

Experience within wedding sales, events, hospitality, hotel sales, conferences or a similar customer facing sales environment would be advantageous.

At Stoke by Nayland Resort, you'll be joining a team where no two days are the same. From helping a couple plan their dream wedding to securing a corporate conference or supporting a major event, you'll have the opportunity to make a genuine difference to our guests experiences.

This is a varied role combining sales, customer service, weddings, events and hospitality, with the opportunity to develop your skills and build strong relationships with both clients and colleagues.

• Discounted food and drink in our bars and restaurants
• Discounted hotel stays for yourself, friends and family
• Employee Assistance Programme
• Training and development opportunities
• Free on-site parking
• Discounted golf and leisure club membership