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Our COVID promise to you

  • Fully refundable bookings up to 31st March 2022 if the hotel is closed due to COVID
  • Applies to new bookings made after 14th Oct 2020
  • 10% resort credit to spend on retained money for rescheduled bookings
  • Helping to support the UK tourist industry
  • Peace of mind for your purchase
  • Terms and conditions apply

Find out more

Please read the sections below for information during your stay:

Guest Information

Welcome to Stoke by Nayland Hotel, Golf & Spa


Thank you for choosing to stay at Stoke by Nayland Resort.  We are delighted to provide you with the following facilities and services.


If you require any assistance or service which is not listed, please do not hesitate to contact our Guest Services Team by dialing 800 from your room.


  • COVID measures and restrictions in place

    For up-to-date information on the current measures, restrictions and general information about the resort, please click here.

  • Medical Assistance

    Medical Assistance


    Should you require emergency medical assistance, please contact Guest Services on 800. Alternatively, please dial 9, then 999 directly from your room, and please let Guest Services know of your actions so they can assist where necessary. For non-urgent medical assistance please telephone the NHS 111 service by dialing 1, then 111 or visit www.nhsdirect.nhs.uk.

  • Emergency procedures

    Emergency Exits 


    Emergency exits are located on each floor as signposted.  In the event of an emergency please check the fire information notice on the back of your bedroom door for your nearest fire exit.


    Fire and Safety


    Please read the following emergency procedure information.


    On the back of your bedroom door, you will find a plan showing Emergency Exits with an escape route. Should you have any further questions regarding Fire Procedures please contact Guest Services by dialling 800.


    In the case of fire please proceed to your nearest meeting point.  For the Hotel this is located in the main car park (meeting point C – 2nd lamp post from the main Hotel entrance).  Alternative meeting points, subject to your location in the complex, are the flag pole in front of the Golf Shop at the back of the Clubhouse and the planted area outside the Aerobics Studio in Peake Fitness.


    Should you have cause to suspect a fire in any part of the Hotel please notify Guest Services by dialling 800. Should the fire alarm ring continuously, follow the fire exit signs and vacate the building immediately.


    Guests with restricted mobility or with impaired hearing must inform Guest Services about this upon check-in so that provision can be made for their welfare.

  • About Us

    Stoke by Nayland Hotel, Golf, Spa & Lodges are part of a family-owned enterprise, called The Boxford Group, which began life as a 120-acre apple farm in the 1930s.  The hotel originated as the Stoke by Nayland Golf Club nearly 45 years ago which was created by Bill and Devora Peake as a diversification from their fruit growing and arable farming businesses.


    Bill and Devora created the two championship golf courses – the Gainsborough and Constable – at Stoke by Nayland with a modest clubhouse in the early 1970s. With conservation a priority, they planted 60,000 trees on the courses that also feature picturesque lakes and are noted for their extraordinary tranquillity. After the courses were built, the area became part of the Dedham Vale designated Area of Outstanding Natural Beauty.


    Since 1999 the next generation of the Peake family has substantially expanded the original Golf Club with two championship courses on 300 acres into a thriving resort to include an AA 4-star 80-bedroom hotel, five luxurious country lodges, the two AA Rosette Lakes Restaurant, an extensive conference and banqueting facility for up to 450 guests, a state-of-the-art Spa and Fitness centre, two-story clubhouse bar and restaurant, Golf Shop and Pippin Gift Shop. There is also a covered driving range, extensive short practice area, pool table, squash and coarse fishing on site.


    Five luxurious self-catered Country Lodges were completed in 2012 and were built on land that Bill and Devora purchased from the War Agricultural Department in 1950 which had been the site of a Women’s Land Army Hostel in World War II.  Initially, the hostel was adapted and used to house the farm’s pigs, turkeys and chickens.  After that, it became derelict for around 40 years until planning permission was granted for the company to build 15 eco-friendly lodges and a function room which are managed by the hotel business. The original water tower has been restored and houses a tribute to the wonderful work of the Women’s Land Army, whilst also providing an impressive panoramic viewing area.  These eco-friendly lodges are very popular for romantic breaks, family and friends’ gatherings, golf and spa breaks, wellbeing retreats and even corporate strategy breaks.


    The Peake family was selected by the BBC and Sir John Harvey Jones to feature in his three TV “Troubleshooter” documentaries in the 1990s, with their Copella Fruit Juice business (sold to Tropicana UK in 1997), fruit growing, packing and storage enterprise, and golf club.


    Devora Peake was awarded an MBE for Services to the Fruit and Fruit Juice Industries. Bill died in 1979 and Devora in 1999, but the next generation has continued to own and run the businesses.


    Susanna Rendall is the Group Managing Director, and her brother Jonathan Loshak and sisters Tamara Unwin and Carmella Meyer, as well as her son Robert, are all executive board directors.  Stoke by Nayland Hotel, Golf & Spa, Boxford Suffolk Farms and Peake Fruit employ up to 450 staff between them, of which 170 are employed in the hotel.


    The golf courses regularly host worldwide-televised international golf events such as the PGA European Senior and Challenge Tours. The excellent golf, fitness and hotel facilities also led former World No 1


    Lee Westwood to select Stoke by Nayland to be the home of one of only two residential Lee Westwood Golf Schools in the country.


    Stoke by Nayland Hotel, Golf & Spa won the national 2016 VisitEngland “Business Tourism Venue” Silver Award for Excellence, and the 2015 “Best Hotel” category in the county Tourism and Hospitality Awards.  The Hotel is now almost completely self-sustainable, using power generated from the company’s own anaerobic digester and woodchip Bio-Mass boilers.  This has resulted in the Hotel winning both the 2016 “Sustainable Tourism” category in the Suffolk Greenest County Awards and the “Best Green Enterprise” BALE Award in 2015.

  • On-site dining and bars

    Outdoor Dining

    Enjoy the stunning scenery in all of our restaurant outlets from our spacious terraces.

    We have canopies and umbrellas to provide summer shade, with lighting, blankets, and heating for cooler evenings.

    Before 17th May, the Sports Bar menu and Afternoon Tea are being served in our outdoor dining areas.


    Opening times from 17th May.

    The Lakes Restaurant


    We warmly welcome you to our 2 AA Rosette Lakes Restaurant to enjoy breakfast, afternoon tea and dinner in stylish, contemporary comfort, overlooking the floodlit lake and stunning Constable Country.

    Al fresco dining in the summer months will further enhance your enjoyment of this idyllic setting

    Service times:
    Breakfast – between 7am and 10:30am
    Afternoon Tea – between 12 noon and 5pm
    A la carte dinner – 7 days a week between 6 pm and 9:30pm
    Brunch is served on Saturday and Sunday between 11am and 3pm.


    Please note:

    Should you require an early departure (prior to 7 am) you can order a Continental Breakfast to be delivered to your room or collected from Guest Services Desk.  Please place your order with Guest Services (dial 800) and allow 30 minutes for delivery. Alternatively, you may order it the night before from Guest Services either by telephone or in-person.  Please note that there will be a tray charge of £6.00 per order if delivered to your room.


    Gallery Grill


    Enjoy fresh local produce and healthy Mediterranean-style buffet lunches in out first floor Gallery Restaurant enjoying the panoramic countryside and lake views. In the evening this restaurant transforms into a steakhouse grill, serving up steak and locally sourced fish and incredible flavours.

    Enjoy a traditional Sunday Lunch and a wide selection of dishes to suit all appetites.

    Service times:
    DINNER: 6PM – 9PM


    Sports Bar


    Located beyond the Orchard Bar and Lounge the Sports Bar is open all day from 7:00 am. Hot meals, snacks and beverages are available here until 9:00pm.

    The perfect place to catch up after a round of golf or to watch live TV sport.

    The open kitchen provides delicious, freshly cooked meals to order with something to suit every taste.


    Service times:
    SATURDAY – 6AM – 9PM
    SUNDAY – 6:30AM – 9PM


    Orchard Bar, Lounge and Terrace


    Our lounge provides a relaxing, informal experience for our guests, with a welcoming open log fire in the winter months using sweet-smelling applewood from the family farm to warm up those chilly evenings.  Here, you can enjoy vegetarian, fish or meat tapas boards, enjoy freshly brewed coffee, a beer, or a cocktail or two whilst you relax by the fire.

    Service times:


    Afternoon Tea


    Afternoon Tea is a delicious indulgence, whatever the season and can be enjoyed on the terrace in the summer overlooking the stunning countryside in the Lakes Restaurant.  You’ll be served with a sumptuous array of freshly made delicate finger sandwiches, handmade individual cakes and scone with clotted cream and Tiptree Jam. Please call Guest Services on 800 to book your treat!


    Booking is advisable but is not essential.



    Get your weekend off to the best start with a lie-in and an all-you-can-eat buffet brunch. Serving an all-you-can-eat buffet Brunch with specialty breakfast dishes freshly cooked to order by our Brunch Chef. Make the most of the weekend with a bottomless brunch with Prosecco, Hells ABK Beer, Bloody Mary,
    Beefeater Gin & Tonic and Minosa.

    Service times:
    Saturday and sunday between 11am and 3pm

    Room Service


    Room Service is available 24 hours; please note we operate a limited menu after 10:00 pm.  Room Service menus are available in your Guest Directory. Please note there is a tray charge of £3 per order.


    Packed lunches


    Packed lunches are freshly prepared to order and are available upon request from Guest Services(dial 800) to take with you on your adventures.

  • Fabulous Facilities

    Peake Spa


    Set within the Stoke by Nayland Hotel complex, Peake Spa has justifiably earned the reputation of being one of the premier Spas in East Anglia.


    As a guest of Stoke by Nayland Hotel, you are offered complimentary use of the excellent poolside facilities from 11 am on the day of check-in until 11 am on your day of departure. Facilities include an 18-metred indoor pool, Jacuzzi, steam room, sanarium, sun terrace and Concept Shower*.  A Spa pass can be purchased from Peake Reception which allows you use of the facilities for the full day and includes a goodie bag, welcome drink and a lounger reserved for your comfort and relaxation. Please call 820 to book yours today.

    *subject to COVID Government restrictions.


    Please view our Pool Policy prior to arrival for full details on spa access, children’s swimming times and our lounger policy to ensure you understand the conditions of use.


    Opening Times:


    Weekdays: 6:30am – 10pm (last entry 9:30pm)
    Weekends & Bank Holidays:  7:30am – 6pm (last entry 5:30pm)


    As Peake Spa is primarily used by our guests for relaxation, we regret that children under the age of 16 are only permitted 15 minutes before and after children’s swimming times.


    Health & Beauty Treatments


    Peake Spa has 11 therapy suites in which guests can enjoy a wide range of health and beauty treatments, including massages, facials, manicures and pedicures, tanning and our exotic Rasul Mud Therapy Experience and Hammam body wraps.


    Please take a look at our Peake Spa Brochure (enclosed) for treatments and pricing. To enquire about availability please contact Peake Spa Reception directly on 820.


    Book a treatment online here.


    Peake Fitness


    Our newly refurbished state-of-the-art Technogym gymnasium in Peake Fitness offers a sensible balance of cardiovascular and resistance machines, providing our guests with the ultimate workout.  The microchip operated equipment provides the user with their own personal touch screen TV while they work out.  Please be advised that guests must complete a medical questionnaire prior to using the gymnasium and aerobics studio and they will need a short induction from a member of staff.


    Opening Times:


    Weekdays: 6:30am – 10pm (last entry 9:30pm)
    Weekends & Bank Holidays:  7:30am – 6pm (last entry 5:30pm)


    Group Fitness Classes


    Peake Fitness offers a wide variety of fitness classes, from relaxing yoga to the more energetic Spinn classes. A full studio timetable is available on request. Classes are popular so guests are advised to book in advance wherever possible – for details about costs where applicable please contact Peake Reception.


    Pool Table


    Stoke by Nayland Hotel offers a pool table which can be accessed via the staircase in the Hotel Lounge. Games cost £1.50 each.


    Coarse Fishing


    Coarse fishing is available to guests on one of the Hotel’s lakes.  Please enquire at Guest Services about the purchase of Day Passes for fishing.




    A squash court, which is situated just beyond the Pippin Shop, is available for use by Hotel residents; reservations. Reservations and racquet hire is available from Peake Spa Reception.

    Please note: The Squash court is currently closed due to COVID Government restrictions.


    Pippin Gift Shop


    For a relaxing, unique shopping experience why not pop into our Pippin Gift Shop which is open 7 days a week from 8 am – 7 pm (times may vary during Bank Holidays).


    Pippin offers a wonderful selection of diverse products, including delicious delicatessen foods, fresh produce, wines, beers, spirits, local hand-made gifts and jewellery, bags, seasonal decorations, toys, cards, gift packs, confectionary, tailor-made hampers and much more, with new items arriving every week.


    In season there are freshly picked apples, strawberries, raspberries, blueberries, cherries and asparagus, which are all grown on the Peake family’s farm next to the Hotel.


    In Pippin we also offer one of the largest selections of ladies’ golf and leisurewear in the area – there is even a changing room in the shop to make your life easier!


    Pippin gift packs and hampers make excellent, unique gifts for family, friends, customers and staff – all exquisitely presented and packaged on-site.


    ‘Pick Your Own’ Hampers are available all year:


    Select your own items from a wide and varied range of products

    Choose which Hampers/Craft Boxes/Jute Bags/Baskets suit your

    requirements and we will pack it for you on-site the same day where possible.

    You simply pay the cost of goods plus the cost of basket/box and packaging.


    As a guest of the hotel, you can charge everything to your room!


    For more information please call Pippin between 8 am and 7 pm on 01206 265823 or email [email protected]


    The Golf Shop


    The Golf Shop is located at the end of the concourse, past Pippin, just before the exit to the courses.  The shop offers a wide selection of the latest designer golf clothing, equipment and accessories, and provides great ideas for gifts to take away with you.  Our PGA Professional staff will be pleased to give you any advice you may require.  They also offer services such as re-spiking shoes and club repairs.  You can contact the Golf Shop from your room on extension 624.


    Green Fees


    For guests who are not on a Golf Break Package, it may still be possible for you to book a tee time during your stay.  Please speak to the Golf Shop on 624 to establish availability, rates and payment procedure. As a hotel guest, you are eligible for a discount off the green fee rate.


    Please note that course reservations may have to be altered or courses changed at late notice due to weather issues, course maintenance or competitions.  We regret that no refunds are given for green fees in the event of adverse weather conditions.


    Hire Services


    If the rolling countryside is a little challenging for you we have a fleet of electric golf buggies available for hire.


    For those of you with a little more energy, we also have electric trolleys and pull trolleys available for hire from the Golf Shop. Don’t worry if you have left your clubs behind – we also have hire clubs available. To avoid disappointment we strongly recommend that you book any hire items with the Golf Shop prior to your round.


    In the event of inclement weather conditions the hotel reserves the right to withdraw buggies from either course at short notice.


    Covered Driving Range


    In addition to the two championship golf courses, residents also have use of the practice range.  The 20-bay covered range, chipping area and putting green is open 7 days a week from dawn till dusk.  Coins are required to buy the buckets of golf balls from the ball machine situated on the inside of the driving range bays.


    Golf Lessons


    Individual and group lessons are available with our fully qualified PGA Professionals. For more details and bookings please contact the Golf Shop on 624.




    A limited number of secure lockers in the golf changing rooms are available to guests during their stay and these are coin-operated.




    Our Conference and Banqueting facilities include a number of excellent air-conditioned, private rooms suitable for board meetings, private dining or special events.  A full range of audiovisual equipment is also available for hire. If you wish to view any of our facilities or receive further details then please contact our Guest Services Team who will be pleased to arrange this for you.

  • Useful Contact Numbers and information

    Useful Internal Contact Numbers


    Guest Service: 800

    Peake Spa & Fitness: 820

    Hotel Lounge: 814

    The Lakes Restaurant: 843

    Golf Shop: 624

    Pippin Gift Shop: 823

    Room Service: 800


    The following services are available from Guest Services.  Please dial 800.


    Available 24 hours


    24-hour room service

    Irons and Ironing Boards


    Wake-Up Calls

    Taxi Services


    Restricted Availability


    Business Services

    Function Arrangements

    Floristry Services




    Should you wish to speak to another Hotel guest please dial their


    3 digit room number which will connect you directly.  For an outside call please dial 9 followed by the number.  If you wish to receive an incoming call from outside the hotel please request the caller to ring 01206 262836 and then follow the recorded instructions to dial the extension number required by entering the 3 digits of your room number.


    Call charges:


    Local calls     £0.50 per minute


    National Calls           £1.00 per minute


    International Calls    £1.50 per minute


    Calls to a Mobile      £1.50 per minute


    Toll-free numbers     £1.50 per call


    No charge for incoming calls


    Television & Radio


    All rooms are equipped with a selection of TV and radio channels.  Please use the menu index on your remote control to make your selection.  Should you experience any difficulties please contact Guest Services who will assist you.


    A list of popular channels is as follows:





    Channel 4

    Channel 5


    BBC Three

    BBC Four

    Film 4



    BBC News

    Sky News

    Sky Sports

    BBC Radio 1

    BBC Radio 4


    Bedroom Facilities


    All bedrooms are fitted with secondary locking for your added security; it is recommended that the security lock is used when the room is occupied.  A door hanger is provided for you to assist us in ensuring that you have privacy or maid service as required. For your comfort we provide duvets, however, if you would prefer to use sheets and blankets please contact Guest Services who will arrange this for you.  Additional pillows are located in your room; extra bedding can also be obtained from Guest Services.


    Heating & Cooling


    All our rooms have either central heating or air conditioning. However, should you require an additional heater or fan please contact Guest Services.




    All rooms are equipped with a hairdryer which is located in the

    vanity unit drawer.




    Should you require a fridge in your room for the purpose of refrigerating medication, please contact Guest Services.


    Hospitality Tray


    Tea and coffee-making facilities are available free of charge in your room.  Should you require any additional items please contact Guest Services.


    Irons & Ironing Boards


    Irons and ironing boards and trouser presses are available on request from Guest Services, subject to availability.  We would request however that they are placed outside your bedroom door once you have finished using them and that you kindly inform Guest Services in case they are required by other guests.




    Should you require a newspaper please ensure that you place your order with Guest Services before 10 pm. They will be charged at cost price. Alternatively, should you forget to do this a selection of daily newspapers may be found in Hotel Lounge, the Clubhouse or Peake Bistro.


    Wake-up Calls

    Radio alarm clocks are provided for your convenience.  We also offer personal wake-up calls.  To request this service please call Guest Services.


    Non-smoking Policy


    In accordance with the Government Legislation introduced on the 1st July 2007, smoking is only permitted outside the Hotel or on our terraces.  Smoking in any room will incur to the guest a deep cleaning charge of £150.00. Please note that this policy also applies to the use of e-cigarettes.


    Hotel Property


    Please note that if any item belonging to the Hotel (eg towels, bathrobes etc) is removed without permission, this will be charged to the guest at the replacement cost rate.


    Deep cleaning


    We aim to deliver the highest cleaning standards in the Hotel and in our bedrooms. If the Hotel or bedrooms are unacceptably soiled for any reason (eg large wine, coffee, or food spills, and any vomit), and deep cleaning is required, then the guest responsible will be charged a minimum charge of £50.




    Laptop safes are provided in your room. To use the room safe please follow the instructions below or for further assistance please contact the Guest Services Desk:


    Setting your user code


    With the safe door open, press the red button located on the inside of the safe door and the display will show ‘SET CODE’

    Press from 3 to 8 numbers that you wish to have as your user code. Confirm by pressing the ‘START’ button.

    After hearing a beep, the display will show ‘IN’ and your entered

    numbers.  This means that your user code has been confirmed.


    Locking the safe


    Place your items in the safe and close the door

    Press the ‘Start’ button followed by your user code and then

    press the ‘Start’ button again.


    Opening the safe


    Press the ‘Start’ button followed by your user code and then

    press the ‘Start’ button again.

    Twist the door lock and open the door


    We regret that we are unable to accept any valuables from guests

    for safekeeping at Guest Services.


    Dry Cleaning & Laundry


    We provide a Dry Cleaning/Laundry service for all hotel guests from Monday – Thursday (excluding Bank Holidays).  If you require items to be cleaned, please ensure that you advise Guest Services by 9 am. These items will be returned the following day at lunchtime.  You will find a tariff sheet and checklist in a drawer in your room which needs to be completed and attached to your laundry bag.


    Internet Connection


    We are delighted to offer our guests and visitors access to the internet via free high-speed WiFi throughout the hotel and public areas.  To get online simply search available networks then connect to ‘FREE WIFI’.  No password is required.


    Room Service


    Room service is available 24 hours; please note we operate a limited menu after 10 pm.


    The room service menus are on display on the TV in your room and in hard copy; to order room service please contact Guest Services who will be delighted to inform you of the daily specials and take your order.  Please note there is a tray charge of £3 per order.




    All guests are requested to check out of the hotel by 11 am on the morning of departure.


    If you require an early check-out and you know that you will be leaving prior to 7:00 am please inform Guest Services Team so that we can ensure that there is someone on the Guest Services Desk to process your account.


    Should you require an extension to the checkout time please speak to our Guest Services as this request will be subject to hotel availability, and an additional charge may be incurred. Delay to your checkout without prior arrangement will be charged as follows;


    Up to 1 pm: £20.00


    Up to 6 pm: £60.00


    After 6 pm Full overnight charge will be made at the current rate.


    If you require assistance with your luggage please contact Guest Services who will arrange a porter for you.


    Payment Methods


    Credit arrangements or payments by cheque in excess of the credit guarantee limit must be agreed with Hotel Management prior to arrival.  Accounts to companies can only be accepted if credit facilities have been established, and requirements confirmed in writing prior to arrival and check-in.  We also accept the following cards for payment, Visa/Delta/Electron, MasterCard, Switch and Solo. On checking in you will be asked to pre-authorise your payment card for the value of your stay plus a further £20.00 per night. No payment is taken at this point.


    Taxi Services/Hire Cars 


    Guest Services will be pleased to assist you with local taxi numbers, and in order to avoid delay we would advise that it can often take at least 30 minutes for a taxi to reach us.


    Should you require a hire car please contact Guest Services for a list of car hire providers.  For assistance in making your reservation contact the Guest Services Desk.


    Business Services


    We offer the following business services at Guest Services Desk for these charges:


    Photocopying 10p per page

    Incoming fax25p per page

    Outgoing fax 50p per page


    Should you wish to send or receive a facsimile please use the following number: 01206 265840 (this is the facsimile based at Guest Services).


    Bag Storage


    If you wish to enjoy the restaurant and bar facilities after check-out we provide a bag storeroom. To utilise the bag store please contact Guest Services.


    Medical Assistance


    Should you require emergency medical assistance, please contact Guest Services on 800. Alternatively, please dial 9, then 999 directly from your room and please let Guest Services know of your actions so they can assist where necessary. For non-urgent medical assistance please telephone the NHS 111 service by dialling 1, then 111 or visit www.nhsdirect.nhs.uk.


    Customer Complaints


    While we trust you will be happy with the services and facilities we provide, if you are dissatisfied with any aspect of the hotel please contact Guest Services and ask to speak to the Duty Manager.  We would strongly urge you to do this as soon as the problem arises so we may have the opportunity to rectify the matter as soon as possible and minimise any inconvenience you may be experiencing.

  • Local attractions and things to see and do

    Stoke by Nayland Hotel, Golf and Spa is situated in a designated Area of Outstanding Natural Beauty in the heart of beautiful Constable Country.  As well as the delights of the local countryside, the Hotel is ideally situated for you to explore historic Lavenham, Constable’s Dedham and Flatford Mill, the antique shops of Long Melford, the market town of Sudbury – Gainsborough’s birthplace, Bury St Edmunds and Colchester, which is Britain’s oldest recorded town with a renowned Castle and Zoo.  We are within easy reach of many attractions.  Should you require any further information our Guest Team staff have good local knowledge and would be delighted to offer any suggestions or advice.

    Please visit our attractions page for inspiration for things to see and do.
  • No Smoking policy

    Non-smoking Policy


    In accordance with the Government Legislation introduced on the 1st July 2007, smoking is only permitted outside the Hotel or on our terraces.  Smoking in any room will incur to the guest a deep cleaning charge of £150.00. Please note that this policy also applies to the use of e-cigarettes.

Find out more about our COVID promise

Our COVID promise

Our COVID promise to you

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